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By ordering online through momentum98.com/, you agree
that you have read and understand the contents of this page, including
our shipping policy, return policy & cancellation policy. If you
have any questions at all concerning our policies, please contact us by
email or phone before placing your order and we will be happy to
resolve any questions you have.
Backorders: Backordered items are
those that are temporarily out of stock at the time your order is
processed. We allow our customers to cancel backordered items and
receive a refund at anytime. If you decide to cancel a backordered item
we will issue a refund by the same method as the original payment. If
you decide not to cancel a backordered item, we will ship that item
when we receive our next shipment at no additional shipping cost to
you. Contact us if you have any questions or concerns.
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We process most orders as we receive
them and usually ship them the same day. Our shipping and handling fee
for most items is a flat rate of $6.95 to addresses inside the
continental U.S. Some of our very small or very large items have
special shipping fees that are noted where applicable. Shipments to
addresses outside the continental U.S. are charged actual shipping
fees. In this case, we will contact you with shipping rates and options
when your order is processed. We ship orders until 5:00 pm EST M-F,
except U.S. holidays. Read our shipping policy in detail below. If you
have any questions please contact us.
NOTE: If by chance our shipping department shows your
address to be invalid for any reason, we will attempt to contact you to
confirm your correct shipping address. We will attempt to contact you
three (3) times before we ship your order to confirm your shipping
address. This is to prevent an undeliverable shipment. In the
event that we do not receive a response from you to confirm your
shipping address after three attempts, we will ship your order to the
address you provided. If the address turns out to be invalid, you
may be responsible for any additional shipping costs that result from
an undeliverable shipment.
SHIPPING WITHIN THE
CONTINENTAL U.S.:
You may request any method and speed of shipping you
require (additional charges may apply). If you do not request a
specific method, we ship packages at our discretion via the United
States Postal Service (USPS) 1st Class and Priority,or FedEx. Orders
are shipped without delivery signature requirements unless otherwise
requested (additional fees apply). When a delivery
confirmation/tracking number is provided, we are not responsible for
lost or stolen packages if the carrier claims delivery. If you do not
receive a package, in which delivery is confirmed by the carrier, we
will help you to contact the carrier to try and resolve the issue but
we are not liable for a lost package. For
additional protection against loss or damage, we recommend you purchase
a signature service and/or insurance at the time
your order is placed (for an additional fee). Please specify any
special shipping instructions (Specific Carrier, Overnight Delivery ,
2Day Delivery, Signature Requirement, Insurance, etc.) at the time your
order is placed. Additional fees may apply for special delivery
requests and delivery to P.O. BOX addresses.
SHIPPING OUTSIDE THE CONTINENTAL U.S.:
Including Alaska, Hawaii, Foreign
U.S. Military Addresses & U.S. Territories (i.e. Puerto Rico)
If you are shipping to an address outside the continental
United States, we will contact you with the actual shipping rate, so
please disregard the $6.95 domestic flat S/H rate. We will contact you
after your order regarding your shipping options. If you require a
shipping quote before you order please email
us (moment98@gmail.com) or call us 614-262-7087 (1800-533-4372) and
we will provide you with an international shipping quote.
-International Rates:
We ship internationally based on your shipping choice via USPS
International 1st Class/Priority, DHL, or FedEx. For price
considerations, we allow you to choose the method of shipment. USPS
Intl 1st Class is typically the least expensive, but we cannot track
the package past the U.S. border, and we are not responsible if it gets
lost, stolen, or damaged in transit. DHL and FedEx are generally more
expensive, but we can track the package to your door. For additional
protection against loss or damage, we recommend you purchase a
signature service and/or insurance at the time your order is placed
(for an additional fee). Once we inform you of the shipping options,
you have 48 hours to reply. If we do not hear from you, we will ship
your order by DHL or FedEx and you will be responsible for that
shipping charge.
-International Customs:
The recipient of the international shipment, is wholly responsible for
resolving ALL customs charges and fees. If you refuse to resolve any
customs issue that is either out of our control or out of the parcel
carriers' control and results in the package being held at customs,
then you forfeit any possible reimbursement of the product cost and/or
shipping cost.
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RETURN POLICY:
30 Day Guarantee - Easy Return
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**YOU MUST AUTHORIZE ANY
RETURNS WITH US
PRIOR TO RETURNING THE ITEM(S)**
Unused/Unopened Returns:
If the items you purchased are 'unused and unopened'* and you're not
completely satisfied, please call 1-800-533-4372 within 30 days of the
shipping date to get an approval authorization. After you receive your
authorization, you may return the item to us for a refund of your
purchase price less shipping and handling. You are responsible for
return postage** and securely packaging and shipping the returned
item(s) (we recommend insuring the package, we are not responsible for
items lost or damaged during return transit). When we receive your
return, you will be refunded by the same method as the purchase was
made.
*'Unused and unopened' means there are no
signs of usage, all seals are intact, and all paperwork and packaging
is present.
**If you're returning an item due to an error on our part, we will
refund you the purchase price of the returned item(s), the original S/H
charge plus the cost of return postage (not to exceed the original
shipping cost).
Gently Used/Opened Returns:
If the items you purchased are used and/or opened and
you're not completely satisfied, please call 1-800-533-4372 within 30
days of the shipping date to get an approved authorization. If your
product is defective and has a warranty from the manufacturer, please
contact them directly. If you require assistance in contacting or
dealing with the manufacturer, please let us know and we will be glad
to assist you as best we can. Items that are not defective must be
authorized for return and are subject to a 15% restocking fee. Items
that are damaged, missing or damaged packaging/paperwork or items that
show excessive wear, may not be approved for return. After you receive
your approved Authorization you may return the item to us for a refund
of your purchase price less shipping, handling and the restocking fee
(if applicable). You are responsible for return postage and securely
packaging and shipping the returned item(s) (we recommend insuring the
package as we are not responsible for items damaged during transit).
When we receive your return, you will be refunded by the same method as
the purchase was made.
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Due to our providing same day service on most items
we sell, cancellations must be requested the same day the order was
placed, before 5:00 pm EST. If you wish to cancel or change your order,
you must contact us immediately. If your order has already been
shipped, and you still wish to cancel it, we must treat it as a return
and you may not be eligible to receive a refund of the S/H and return
postage.
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We reserve the right to change or alter our policies
without prior notice.
You are responsible for reading and understanding our policies in order
to use our services.
IF YOU HAVE ANY QUESTIONS REGARDING OUR POLICIES,
PLEASE CONTACT US BY PHONE (800-533-4372) OR EMAIL (MOMENT98@GMAIL.COM)
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